Almost every day for 25 years, Judge was the closest of strangers to thousands of patients during the most vulnerable, frightening moments of their lives. In this compelling collection of stories, he shares the lessons he learned from patients, as well as what he learned about the powerful current of grace that runs throughout their lives.

Good Governance for Nonprofits is a succint but thorough guide that will help organizations develop a board that is legally and ethically responsible and effective in advancing their needs. The authors offer a clear process for creating a policies manual to help boards apply proven standards of governance or 'attributes of excellence.'

Do you know the real value of your people? This groundbreaking book offers executives and HR professionals a reliable way to quantify employee contributions toward overall corporate profit.

People thrive on conflict in most areas of their lives--football games, political debates, legal disputes--yet steer clear from workplace conflicts. But conflict is actually a healthy way to challenge the existing order and essential to change in the workplace. The real problem is not conflict per se, but managing conflict. This authoritative manual explains step by step how to design a complete conflict resolution system and develop the skills to implement it. Packed with exercises, case studies, and checklists, the book also supplies: * an overview of ...

How do you sell to those at the top? By speaking their language. This insider guide helps readers unlock the door to greater sales using the ten metrics most valued by C-level executives (hint: ROI isn't one of them).

Pastor, author, and leadership consultant unpacks instruction for church leaders found in 1 Peter 5:1-4 where they are exhorted to shepherd the flock among them.

Can manners (or lack of them) really kill a career? Absolutely. In an era when companies are competing on the basis of service, manners are much more than a social nicety -- they're a crucial business skill. In fact, good manners are good business. This no-nonsense ''manners reference'' refreshes readers on everyday etiquette and makes sure they're on their best behavior.

Black Belt Negotiating uses the principles of martial arts to guide readers step-by-step, from basic techniques through advanced strategies, all the way to achieving their 'black belt' in negotiating.