Numerosi studi sulla valutazione della qualità del servizio si sono concentrati sulla fornitura di servizi faccia a faccia. Tuttavia, questo studio offre una visione della percezione dei clienti della qualità del servizio di internet banking delle banche commerciali in Namibia in assenza di un incontro diretto. Adattando i modelli di studi precedenti, è stato somministrato un questionario strutturato sulla qualità del servizio di internet banking a un campione estratto dalla popolazione di clienti che utilizzano l'internet banking. ...

There are many books that talk about fighting your anxiety. They instruct you on how to deny, distract, even hate your anxiety. Many focus on using your cognitive processes to fix your anxiety. Some even encourage you to rage at and hate your anxiety. Whilst these approaches can alleviate anxiety to some degree, they don't quite teach you how to actually deal with it effectively with a long term effect. Stress-Free Small Talk includes: •    Embrace your fears—Learn to understand your nervous feelings, set appropriate expectations ...

Spanning decades and the globe, the remarkable odysseys of Aaron, Michael, and Rebecca were as compelling as the journey of their renowned mother, Leah. From the courageous struggle of the Hungarian revolution, to the dramatic strife of the civil rights movement in Mississippi…from Israel’s heroic fight for freedom, to the eve of the Six-Day War…Leah’s children confronted their own convictions and desires in an ever-changing world fraught with danger, idealism, and betrayal. Their uncompromising search for love and fulfillment carried ...

When running your own business, it can be easy to believe that contracts can wait. But getting the best (or avoiding the worst) from contracts is often a major factor in how well and how quickly a business succeeds. This book, from legal expert and entrepreneur Charles Boundy, provides business owners and managers with everything they need to stay on top of contracts and avoid getting bogged down in legalese. The book gives an easy-to-follow overview of: how to make or avoid making a contract; what to include and what to look for in contracts; how to have ...

Lights and Shadows of Irish Life Volume 1 is a book written by Mrs. S. C. Hall that explores the complexities of Irish society during the 19th century. The book is divided into several chapters, each of which discusses a different aspect of Irish life, including politics, religion, and culture. Mrs. Hall offers a unique perspective on these subjects, drawing on her own experiences as an Irishwoman and her extensive research into Irish history and culture. Through her writing, she sheds light on the many challenges faced by the Irish people during this time ...

The churches of St John and St Mary at Ephesos, 'Building D' at Sardis, St John at Philadelphia, and the basilicas of Hierapolis illustrate the development of vaulted construction on the west coast of Asia Minor between the 5th and the 7th century AD. These churches, due to their dilapidated condition, constitute ideal sources of information about the materials and construction techniques employed in some of the most important building programs of the early Byzantine Empire. The ruined state of the monuments and the lack of written records have hindered ...

In diesem Buch geht es um die Einführung von Management- und Produktionsinstrumenten mit dem Ziel, das Wissen von Unternehmen, unabhängig von ihrer Größe, zu bereichern, wobei der Schwerpunkt auf Kleinst- und Kleinunternehmen liegt, die 54 % der formellen Beschäftigung in Brasilien ausmachen. Die Balanced Scorecard, der PDCA-Zyklus und die Kanban-Instrumente stellen Managementvisionen und -modelle dar, die darauf abzielen, die von den Managern gesetzten Ziele zu erreichen und deren Verwirklichung zu überwachen, was zu einer ...

It was 1988 and it was a war waged in America against drugs.  Washington DC had become the muder capital of the country. This was the place where they made and broke the laws. It was time for me to take my place in the family business. 

Blackdom, New Mexico, was a township that lasted about thirty years. In this book, Timothy E. Nelson situates the township's story where it belongs: along the continuum of settlement in Mexico's Northern Frontier. Dr. Nelson illuminates the set of conscious efforts that helped Black pioneers develop Blackdom Township into a frontier boomtown. "Blackdom" started as an inherited idea of a nineteenth-century Afrotopia. The idea of creating a Blackdom was refined within Black institutions as part of the perpetual movement of Black Colonization. In 1903 ...